Refund Policy

At Todaywise (Sole Proprietorship, Amaravati, Andhra Pradesh - 522020, India), we strive to provide the best productivity experience. This Refund Policy outlines when and how you can request a refund for your subscription purchase.

Important: For information about cancellation (which differs from refunds), please see our Cancellation Policy.

1. General Refund Principles

Todaywise operates on a no-refund basis for cancellations. When you cancel your subscription, you continue to have access until the end of your billing period, but no money is refunded.

However, we do consider refunds in specific exceptional circumstances outlined below.

2. When Refunds May Be Granted

Refunds are only considered in the following exceptional situations:

• Technical Issues: If you experience persistent technical problems that prevent you from using the app, and our support team cannot resolve it within 5 business days
• Duplicate Charges: If you were accidentally charged multiple times for the same subscription period
• Unauthorized Purchase: If a purchase was made without your authorization (subject to investigation)
• Service Discontinuation: If we discontinue the service entirely
• Billing Errors: If you were charged an incorrect amount due to a system error

3. Not Eligible for Refund

Refunds will generally NOT be provided in the following cases:

• Change of mind or no longer wanting the subscription
• Failure to cancel before the renewal date (see Cancellation Policy)
• Partial use of the subscription period
• Violations of our Terms and Conditions
• Purchases made more than 14 days ago (except for annual subscriptions where a prorated refund may be considered at our discretion)
• Not understanding the subscription terms (you are responsible for reading policies before purchase)

4. Refund Request Process

5. Refund Timeline

6. Special Circumstances

6.1 Free Trial Conversions

If you sign up for a free trial and do not cancel before it converts to a paid subscription, the standard refund policies apply from the date of conversion.

6.2 Promotional or Discounted Subscriptions

Subscriptions purchased at a promotional or discounted rate are eligible for refunds under the same conditions as regular subscriptions. The refund amount will be based on the actual amount paid.

6.3 Annual Subscription Proration

For annual subscriptions, if you request a refund within 14 days of purchase and have not substantially used the service, we may consider a prorated refund for the unused months at our sole discretion.

7. Cancellation vs. Refund

Please understand the distinction:

• Cancellation: Stops future billing. You keep Pro access until period ends. No money back. (See Cancellation Policy)
• Refund: Money back for a purchase. Only granted in exceptional circumstances listed in Section 2.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Contact our support team for further clarification
• Request escalation to senior management
• In cases of payment gateway-related issues, contact your bank or payment provider directly

We aim to resolve all disputes amicably and in accordance with fair business practices and RBI guidelines for payment disputes.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be:

• Posted on this page with an updated "Last Updated" date
• Communicated via email for significant changes
• Notified through in-app announcements

Changes will not apply retroactively to purchases made before the policy update.

10. Contact Us

For any questions about this policy or to request a refund:

• Email: support@todaywise.app
• Website: todaywise.app/contact-us.html
• Legal Business Name: Todaywise (Sole Proprietorship)
• Address: Amaravati, Andhra Pradesh - 522020, India

We typically respond to all inquiries within 24-48 hours during business days (Monday-Saturday, 9 AM - 6 PM IST).

11. Digital Service Delivery